Frequently asked questions:

Q: Where are the 'tibetanknots' rug woven?

All of the rugs offered by tibetanknots are woven in Nepal, the best Tibetan Rug manufacturing country by the experienced Tibetan and Nepalese artisans on century old Tibetan weaving technique. This is why we proudly called our rug as "Original Nepal", a genuine and authentic hand knotted rug brought to from the country of Himalayas, the top of the world 'Mount Everest'.

Q: What materials are used in your rugs?

We use high quality Tibetan wool one of the best wool in the world to be found on high altitude mountain goat in a mountain region of Nepal & Tibet, which is famous for it's durability, softness, high fiber length, stain resistance.... due to it's character it has luxurious plush pile up feature. All the weaving process has been done by hand including carding, spinning, weaving, washing, trimming and finishing by experienced artisans. We also use high quality long length New Zealand wool (Nepal government has imposed a restriction on wool import, so only high quality wool specified by the government can be import and used on rug.) Beside this we also use high quality natural silk. All the rugs are woven on high quality cotton foundation. We use only the best natural fibers in our rug. We do use some other natural fiber like hemp, nettle on our products, we have explain the materials used on rug on each individual rug description that we offer.

Q: Are your rugs machine made?

No, all of our rugs are absolutely hand made by experienced weavers using Tibetan weaving technique. All the weaving process is absolutely done by hand.

Q: What determine the price on your rugs?

Basically the prices reflect the verities of quality we offer. All of our rug are hand knotted on high quality raw materials and made on different knot density, thus the price is base on square footage and its quality. Handmade rugs are labor incentive, a high end rug with higher knotting involve lots of manpower to complete, naturally it is expensive than other low knotting rug, and a rug with silk accents is more expensive than woolen rug as the silk itself is very expensive than wool and it also cost extra on all weaving process. Another factor that determine the rug price is also depend on design and color of the rug.

Q: Do you make custom rug?

Yes, this is our unique specialty. We have our own production facilities in Nepal and we are associated with tens of leading manufacturer and exporters of Nepal who are able to make rug of your choice, design, quality, and quantity. We guarantee for the best price, quality, and personalised service for our entire custom rug. You can choose our design, color or bring with your design, color, imagination, we can work on that without any additional charge. Please click here  for more information. Why to pay more if you can get your custom rug on best manufacturing price?

Q: Do you have a store?

Yes we have a 'trade only' showroom located in 13014 West Center Road, Omaha, NE, we encourage all near by customers to visit us to see personally the rug you wanted to buy, we are happy to welcome you for any design consultation.

Q: Can we use your rug in business and commercial area?

Yes, our rugs are made from high quality wool and it is hand knotted on dense pile up feature, so uses of our rug on business and commercial area (indoor only) is very brilliant decision due to its durability.

Q: Do we need rug pad for your rugs?

Tibetan rugs by it's weaving technique doesn't skid as other machine made rug, however we strongly recommend to use proper rug pad which will help and protect rug from skidding on floor.

Q: What happen if the fibers, yarns come out from the rug?

You should not be worried about little loose fibers; this is common on hand made rug with pile up features. On new rugs these fibers are left over from the shearing; otherwise this is a reaction to normal use.  Each yarn is knotted separately while weaving; so do not worry about the loose fibers. Regular vacuuming is enough for your rug to keep it clean. Please click here for rug cleaning instruction. We will be providing a free cleaning instruction with your purchase.

Q: Is there any size limitation on custom order?

We accepts sizes from 4' x 6' up to 25' x 40' only for the custom order. We can make runner, round, oval, and any other unusual shape too, please read our custom order page for more details.

Q: What is your delivery time for custom order if we order several pieces?

We deliver all our custom order within 12 to 14 weeks of confirm order either it is one piece or several pieces, as stated above our rug is being produced in various facilities in Nepal, we are committed to complete all your orders in time.

Q: I want to buy a rug listed on web site but it didnt' shows quantity and price, why is that?

If you are seeing the picture and listing of a rug but that doesn't shows it's quantity means it is already sold out, but we can take order for such a rug to be made and deliver to you in 12-14 weeks. Please contact us for the pricing.

Q: How do we care Tibetan Rug? 

Handmade Tibetan Rugs can last for centuries in good condition, give remarkably long service, and age beautifully with proper care. Following recommendations will help you in taking good care of your fine rugs.

Basic guideline:

Wrinkle

Most of the rug with size above 4?x6? are packed folded for easy handling and transportations, so do not disappoint seeing creases occurs from folding. We recommend you to roll up the rug for few days to remove wrinkle and lay flat on floor, if the wrinkle is still there don?t worry, due to the character of wool and silk it will take their place within certain time, wool and silk has a pile up features and due to the weaving technique it will come on their original position.

Well-maintained rugs are very durable due to the materials used (new wool)

To air the rug and avoid uneven wear and tear (tender spots) it should regularly be turned.

Dirt should be removed at once, as it would otherwise affect colors and material.

Life span could especially be shortened by sand (rubbing), moisture (mould), and insect pest.

Usually regular vacuum cleaning is sufficient. You should not be worried about little loose fibers. On new rugs these fibers are left over from shearing; otherwise this is a reaction to normal use.

Soak off Liquids before drying and treat them with lukewarm water. (If necessary add a little bit of mild detergent), e.g. blood, drinks, white of an egg, coffee, cocoa, milk, moldy spots, starchy food.

Dirt caused by oil must be soaked off immediately and treated with a commercial stain remover. (Dosage must be observed), e.g. paint, fruits, oil, fat, chewing gum, soot, gravy, shoe polish

Candle wax should first cool off. Then remove carefully and absorb the rest using a blotting paper and an iron (low temperature).

Spot are to be treated immediately: Leftovers of dirt on the surface are to be removed first using the back of knife.

Do not use aggressive detergents to avoid discoloration.

Facts: as a handmade products some unusual things like abrush, crucade is oblivious, this is the beauty of handmade rug.

Colors: all the dying process is done manually, all the unnecessary colors are wash off during manual washing, however in some rugs transferring of colors may occur, we strongly recommend rug pad to be use and to keep rugs out of moistures

Considering the above recommendations for care a complete cleaning will only be necessary after several years it at all.

Q. About singing bowl? where are they made? Are these also a handmade product from you?

It's a newly added items to our online store.

These stunning singing bowl made on 7 metals on cast iron & hand hammered style which is described on each items has a wonderful sound, relax yourself hearing its vibrating sound, a great item for healing and relaxation, this is a master piece made by a century old traditional family artisans of Nepal. "Nepal" a birth place of Lord Buddha is famous for it's wonderful hand crafted items of various god-goddess, Buddhism or Hinduism. These bowl are popular these days world wide using for meditation, sound therapy, sound massage, feng shui tools and as a tools for holistic healing from singing bowl sound. Singing bowls are & can have hand carvings/crafting, colorings, paintings with varied designs resembling traditional important symbols and decorations with Buddhist religious & ritual quotes, symbols, Tibetan Buddhist chant Om Mani Padme Hum Mantra, Asta mandala , Asta mangal (eight 8 auspicious good luck symbols), Dragon carved, Buddha face and eye, Chaitya, Boddhishattwa Leafs, Endless Knot, Dharmachakra - wheel of life, Lotus, Chinese Religious Symbols as well as modern designs and crafting to make more attractive & meaningful which reflects harmony, tranquility and peace to mind. Singing Bowls produces a wonderful singing & rimming sound when they are hit,tapped, struck or rubbed by a singing bowls wooden striker/mallet or dowel.